Step 1 - Insurance Claim Reporting
A gadget insurance claim is a request made by a policyholder to their insurance provider to compensate for damages, loss, or theft of their gadget, such as a laptop, tablet, smartphone, smartwatch, or other electronic device.
Here are the common types of gadget insurance claims:
Accidental Damage Claim
When the gadget is damaged accidentally, such as cracked screen, water damage, or physical damage.
Theft Claim
When the gadget is stolen, and the policyholder is seeking compensation to replace the device.
Loss Claim
When the gadget is lost, and the policyholder is seeking compensation to replace the device.
Mechanical Failure Claim
When the gadget suffers a mechanical failure, such as a faulty battery or damaged motherboard.
Liquid Damage Claim
When the gadget is damaged due to liquid exposure, such as dropping it in water or exposing it to rain.
How to report or submit a claim request?
Claim can be reported through any of our below mentioned touchpoints
Submit Online
Visit the claims section of our website for online claim intimation
Call Claim Care
Call us at our 24 x 7 ClaimCare number - +91 7428223171
Email Claim
E-mail us at support@dellsecure.in
WhatsApp Claim
WhatsApp 'Claim' to 9920667766 and get an option to register the claim
SMS Claim
SMS 'ICLAIMPolicy No' to 56767
Step 2 - Claim Verification & Pickup
Within 1-2 working days
Sending SMSes at important milestones
Calling you for additional documents
Sending reminder letters
Step 3 - Claim Approval
Within 1-2 working days
Once you have intimated us about your claim, and we receive all the relevant documents, we will settle your claim. Moreover, to secure your settlement amount, reduce documentation, and ensure your convenience, we use electronic modes of transfer for settling your claim.
Step 4 - Device Repair or Replacement
Within 2-3 working days
We'll repair your gadget if possible. If it's beyond repair, we'll replace it with a suitable alternative.
Step 5 - Claim Settlement
Within 3-5 working days
1. The insurance provider settles the claim by paying the repair or replacement costs.
2. The policyholder receives the repaired or replaced device, or the claim settlement amount.
Reach Us, Claim Your Way
There are 3 ways in which you can get in touch.
Contact the toll-free number - 1800-----4000
You can raise a claim from website - www.dellsecure.com
You can write an e-mail to support@dellsecure.in to raise your claim.
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Reasons of Claims
Wi-Fi Failure
Drops
Spills
Loose Charging Port
All Mechanical/Electrical Failures from Any Accident
Touchscreen Failure
Won't Power On
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